Return & Refund Policy

At Dream Fashion, we want you to have a smooth and satisfying shopping experience. Please review the following Return & Refund Policy before placing your order.

1. Eligible Products

Eligible ready-stock products may qualify for return or exchange, subject to Dream Fashion's applicable return conditions and the condition of the product.

Customers should check the product-specific return or exchange eligibility before placing an order.

2. Product Condition

For an eligible return or exchange, the product should be returned in its original condition.

Customers should ensure that:

• The product has not been used, washed, damaged, or altered.
• Original tags, labels, packaging, and other accessories, where applicable, are retained.
• The product is returned in a condition suitable for inspection and resale.

Dream Fashion may reject a return or exchange if the product does not meet the applicable return conditions.

3. Size and Product Selection

Customers are responsible for checking the product details, available size, colour, design, and quantity before placing an order.

Customers may contact Dream Fashion through WhatsApp for assistance with product selection, sizing, and availability before ordering.

4. Custom and Specially Manufactured Products

Custom-made, personalized, and specially manufactured products are generally not eligible for return or exchange, except where applicable law requires otherwise.

Customers should carefully confirm the following before placing a custom order:

• Size
• Colour
• Design
• Quantity
• Other customization details

5. Damaged or Incorrect Products

If you receive a product that appears damaged or is different from the product ordered, please contact Dream Fashion as soon as reasonably possible after delivery.

Please provide the relevant order details and, where requested, photographs or other information needed to assess the issue.

After verification, Dream Fashion will determine the appropriate resolution in accordance with the applicable return policy.

6. Refunds

Where a refund is approved, the refund will be processed through the applicable payment method or payment process used for the order, subject to the applicable payment provider's processing timelines.

The time taken for the amount to reflect in the customer's account may vary depending on the payment provider or financial institution.

7. Exchange

Where an exchange is approved, the replacement will be subject to product availability.

If the requested replacement product, size, or colour is unavailable, Dream Fashion may provide another applicable resolution depending on the circumstances and applicable policy.

8. Return Shipping

Return shipping arrangements and any applicable return shipping charges may depend on the reason for the return and the specific product.

Customers should contact Dream Fashion before sending any product back to confirm the return procedure.

9. Non-Returnable Circumstances

A return or exchange may not be accepted where:

• The product has been used or washed.
• The product has been damaged after delivery due to customer handling.
• Tags or original packaging have been removed where they are required for return.
• The product has been altered or customized.
• The product is specifically identified as non-returnable.
• The order is a custom, personalized, or specially manufactured product, except where applicable law requires otherwise.

10. How to Request a Return or Exchange

To request a return or exchange, contact Dream Fashion with:

• Order details
• Product name
• Reason for the request
• Relevant photographs or supporting information, if requested

Our team will review the request and provide further instructions.

11. Contact Us

For return, exchange, or refund assistance:

Dream Fashion
WhatsApp / Phone: 8590795784

Please contact us before sending any product for return.

Dream Fashion reserves the right to update this policy when necessary. Any updated version will be published on this page.

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