Shipping & Cancellation Policy

Dream Fashion provides online fashion shopping with delivery services across Kerala. Please review this policy for information about order processing, delivery, and cancellations.

1. Delivery Coverage

Dream Fashion currently provides delivery services across Kerala.

Delivery availability may depend on the delivery location and the serviceability of the applicable courier partner.

2. Order Processing

Orders are processed after successful order confirmation and payment.

Processing time may vary depending on:

• Product availability
• Order type
• Quantity ordered
• Customization requirements, where applicable
• Other operational circumstances

Custom or specially manufactured products may require additional processing time.

3. Delivery Charges

Delivery charges may vary depending on:

• Product
• Quantity
• Delivery location
• Courier partner

Any applicable delivery charges will be communicated or displayed during the ordering or checkout process, as applicable.

4. Estimated Delivery Time

Estimated delivery time depends on product availability, order type, destination, and courier service.

Delivery timelines are estimates and may be affected by circumstances outside Dream Fashion's reasonable control, including courier delays, weather conditions, transportation disruptions, or other unforeseen circumstances.

5. Delivery Address

Customers are responsible for providing a complete and accurate delivery address and contact number while placing an order.

Dream Fashion cannot be responsible for delays, failed deliveries, or additional charges resulting from incorrect or incomplete delivery information provided by the customer.

6. Order Tracking

Where tracking information is available through the applicable courier partner, customers may receive tracking details or delivery updates.

Tracking availability may vary depending on the courier service used for the order.

7. Cancellation by Customer

Customers who wish to cancel an order should contact Dream Fashion as soon as possible through the available customer support channels.

Cancellation requests may be accepted only if the order has not already been processed, dispatched, customized, or otherwise moved beyond the stage where cancellation is reasonably possible.

Once an order has been dispatched or specially processed, cancellation may no longer be possible.

8. Cancellation by Dream Fashion

Dream Fashion reserves the right to cancel an order where reasonably necessary, including in circumstances such as:

• Product becoming unavailable
• Incorrect or inaccurate product or pricing information
• Payment issues
• Suspected fraudulent or unauthorized activity
• Delivery serviceability limitations
• Other legitimate operational circumstances

If an order is cancelled by Dream Fashion after successful payment, any applicable refund will be processed according to the applicable payment and refund process.

9. Custom and Special Orders

Custom-made, personalized, and specially manufactured products may require additional processing time.

Such orders are generally not eligible for cancellation, return, or exchange once production or customization has commenced, except where applicable law requires otherwise.

Customers should confirm all customization details before placing such an order.

10. Cash on Delivery

Cash on Delivery is currently unavailable.

Orders must be completed using the available online payment options, such as UPI, Razorpay, debit card, credit card, net banking, or other supported payment methods.

11. Delivery Issues

If an order is delayed, damaged during delivery, incorrectly delivered, or otherwise affected by a delivery issue, customers should contact Dream Fashion as soon as possible with their order details.

We will coordinate with the applicable courier partner where necessary and determine the appropriate resolution.

12. Customer Support

For shipping, cancellation, payment, or order-related assistance:

Dream Fashion
WhatsApp / Phone: 8590795784

Customers can also contact us for product availability, size guidance, order assistance, and delivery queries.

Dream Fashion may update this Shipping & Cancellation Policy from time to time. Any revised policy will be published on this page.

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